Contact Us

Use the form on the right to contact us.

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Clifton, NJ 07013
USA

Privacy

**Payments: We currently accept Visa, Master Card and Paypal  

**We only ship to the U.S. 

*We respond to emails in 1- 2 business days. Please check your spam folder if you don't hear from us. It's probably in hiding there!

I shoot all product. :) 

SHIPPING:

Your order will ship within 3-5 business days after your purchase. Please feel free to e-mail info@trulyrachel.com for with any shipping inquiries.  After purchase, you will receive an automated confirmation, followed by a personal thank you with shipping information in 24-72 hours after your order..

Returns & Exchanges:

We offer full refunds up to 7 days after the customer receives the package, minus return shipping costs. Exchanges up to 14 days after the customer receives the package, minus return shipping costs, We offer full store credit, less shipping costs. We do not provide refunds or store credits until we receive the returned item.

At this time, we can only process exchanges for the same item. Please note that all return items should be unworn and returned in the original packing materials which include tags. All sale items (including sample sale) are FINAL SALE.

Please contact us at info@trulyrachel.com should you wish to return an item.

I cannot be held accountable for packages that are undelivered or damaged in transit. However, I will do my very best to keep you a happy customer! If you have any questions about shipping, please email me at info@trulyrachel.com 

Privacy

 

**Payments, including credit cards, accepted through Paypal. 

**We only ship to the U.S. 

*We respond to emails in 1- 2 business days. Please check your spam folder if you don't hear from us. It's probably in hiding there!

I shoot all product. :) 

SHIPPING:

Your order will ship within 3-5 business days after your purchase. Please feel free to e-mail info@trulyrachel.com for with any shipping inquiries.  After purchase, you will receive an automated confirmation, followed by a personal thank you with shipping information in 24-72 hours after your order..

Returns & Exchanges:

We offer full refunds up to 7 days after the customer receives the package, minus return shipping costs. Exchanges up to 14 days after the customer receives the package, minus return shipping costs, We offer full store credit, less shipping costs. We do not provide refunds or store credits until we receive the returned item.

At this time, we can only process exchanges for the same item. Please note that all return items should be unworn and returned in the original packing materials which include tags. All sale items (including sample sale) are FINAL SALE.

Please contact us at info@trulyrachel.com should you wish to return an item.

I cannot be held accountable for packages that are undelivered or damaged in transit. However, I will do my very best to keep you a happy customer! If you have any questions about shipping, please email me at info@trulyrachel.com